REL-ID eliminates the painful back-and-forth that takes place at the onset of a call center conversation in order to establish your client's identity.

Instead, the call center agent can instantly identify the client based on their phone number and send a verification request to the client's mobile device to quickly validate their identity without cumbersome and intrusive Q&A.

Each piece of Personally Identifiable Information (PII) that you hold for a customer expands your attack surface. This is compounded by the number of your agents and other employees that can access that data. 

REL-ID eliminates the use of PII for identity validation by leveraging the pre-existing relationship the client has with you, significantly reducing your risk and compliance posture.

Insider threats remain the largest attack vector for cybercrime today and it is vital to control access to the sensitive financial and other customer data that you hold. 

REL-ID gives you the ability to control when your agents access client record, on a per-call basis, and only when explicitly acknowledged and approved by the client. The end result is the elimination of account trolling, significantly reduced compliance exposure, and improved security posture.

Every second that an agent spends validating customer identity via Q&A is a second that they're not servicing and delivering value for that client and for your organization.

REL-ID makes identity verification quick and painless and requires no Q&A between your agents and your clients, and your agents can focus on their core job - driving client satisfaction.