DELIVER A CALL CENTER EXPERIENCE

THAT YOUR CUSTOMERS WILL LOVE

I prefer calling in rather than using the app

- No One, Ever

 

STREAMLINE IDENTITY & TRANSACTION VERIFICATION

ELIMINATE PII FROM THE CALL CENTER

CONTROL AGENT ACCESS TO CUSTOMER DATA

 

 

REL-ID eliminates the risk and frustration of PII and knowledge-based authentication from your call center interactions.

Instant Identity Validation

REL-ID eliminates the painful back-and-forth that takes place at the onset of a call center conversation in order to establish your client's identity.

Instead, the call center agent can instantly identify the client based on their phone number and send a verification request to the client's mobile device to quickly validate that the person on the phone is, in fact, your customer.

BENEFITS
  • Reduce cost by eliminating 30 - 60 seconds from each call center interaction
  • Increase customer satisfaction by leveraging existing relationship and saving them time and effort

ELIMINATE PII

Each piece of Personally Identifiable Information (PII) that you hold for a customer expands your attack surface. This is compounded by the number of your agents and other employees that can access that data. 

REL-ID eliminates the use of PII for identity validation by leveraging the pre-existing relationship the client has with you, significantly reducing your risk and compliance posture.

BENEFITS
  • Reduce compliance exposure by eliminating PII from call center
  • Improve client experience because they no longer need to answer personal questions to identify themselves

PROTECT CLIENT DATA

Insider threats remain the largest attack vector for cybercrime today and it is vital to control access to the sensitive financial and other customer data that you hold. 

REL-ID ensures that a call center agent can only access client records on a per-call basis when explicitly acknowledged and approved by the client, significantly reducing your compliance exposure and improving your security posture.

BENEFITS
  • Reduce compliance exposure by only allowing agents to see client data during client conversations
  • Improve security posture by having client acknowledge and approve agent access on a per-call basis

LET'S GET IN TOUCH