I prefer calling in rather than using the app
REL-ID eliminates the risk and frustration of PII and knowledge-based authentication from your call center interactions.
REL-ID eliminates the painful back-and-forth that takes place at the onset of a call center conversation in order to establish your client's identity.
Instead, the call center agent can instantly identify the client based on their phone number and send a verification request to the client's mobile device to quickly validate that the person on the phone is, in fact, your customer.
Each piece of Personally Identifiable Information (PII) that you hold for a customer expands your attack surface. This is compounded by the number of your agents and other employees that can access that data.
REL-ID eliminates the use of PII for identity validation by leveraging the pre-existing relationship the client has with you, significantly reducing your risk and compliance posture.
Insider threats remain the largest attack vector for cybercrime today and it is vital to control access to the sensitive financial and other customer data that you hold.
REL-ID ensures that a call center agent can only access client records on a per-call basis when explicitly acknowledged and approved by the client, significantly reducing your compliance exposure and improving your security posture.