Single Solution for Customer Authentication, Fraud Prevention, and Mobile Threat Defense that Addresses CX Needs
Chatham, NJ – May 16, 2018 – Uniken, a leader in customer-first omni-channel security, has been named in the 2018 Gartner “Cool Vendors in Identity and Access Management” report. This annual Gartner designation highlights companies that are interesting, new and innovative vendors, products and services.
According to Gartner1, “Digital business initiatives create a tension between the need for robust and resilient IAM capabilities and the desire to provide great user/customer experience. Security and risk management leaders seeking to resolve this tension should embrace innovations exemplified by Gartner's Cool Vendors.” The inability to resolve that tension has left many organizations mired in the early stages of digital transformation, stuck after they webified and mobile-enabled some basic client interactions, and dealing with poor security and customer experience in their call centers and other channels.
Uniken’s REL-ID platform takes aim at this core tension and empowers clients to harness the full potential of their digital transformation initiatives creating a consistent “customer-first” security experience across the digital channels of web, mobile, and chat as well as traditional channels such as the call centers. REL-ID’s unified defense-in-depth approach binds the combination of user, app, device and service identity to a powerful 1:1 split cryptographic key, such that all five elements of this multi-factor authentication would have to be simultaneously compromised for an attacker to successfully circumvent the security. This strong authentication also creates a Man-in- the-Middle -proof encrypted channel that cloaks data, APIs and services from attacks, and is further bolstered with intelligent endpoint threat detection to completely lock down the mobile channel in a unique way that can help any enterprise enhance trust and combat fraud while improving customer experience.
“A ‘Customer-First’ approach to security is easy to discuss, but extremely challenging to put into practice” said Bimal Gandhi, CEO of Uniken. “Working with our clients to ‘solve for the customer’ forced us to go beyond simply building strong authentication for mobile and web, and address security for all their customer-facing channels, especially the call center. The result is over $1.5 trillion protected with zero loss, while also reducing costs. We believe our recognition as a Gartner Cool Vendor serves to further validate the innovative approach we have developed that is driving our growth with customers no longer willing to compromise between security and customer experience.”
Gartner clients can download the report at https://www.gartner.com/doc/3874873/cool-vendors-identity-access-management
1 Gartner, “Cool Vendors in Identity and Access Management,” Ant Allan, Dionisio Zumerle, May 10, 2018
The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Uniken makes connecting safe by combining amazing security and transaction verification with a phenomenal client experience. By tightly integrating identity based on biometrics, powerful split key cryptography, and device intelligence with a secure channel and endpoint threat detection, Uniken’s REL-ID Platform delivers unified defense-in-depth that eliminates every vector for credential compromise, is designed to secure digital channels, takes fraud to zero, and meets global regulatory compliance needs.
VP of Marketing Communications